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Prescribed Communication: 2022 Healthcare Consumer Communication Report


In August 2022, First Orion surveyed more than 2,000 U.S. mobile phone subscribers about their communication preferences with their healthcare providers. 

To discover key insights from healthcare customers, download “Prescribed Communication: 2022 Healthcare Consumer Communication Report” below. Learn how to improve your overall customer experience and see how First Orion’s Branded Communication solutions can boost your call efficiency.

What’s Inside:
  • 93% of people want a phone call from their healthcare provider, especially for urgent matters.
  • Information about test results is the #1 reason clients want a call.
  • Nearly 80% of people would consider rating their healthcare provider poorly for making unidentified calls.