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Business Registration & Certification

Effective:
April 15, 2025
Version:
1.2

1. Business Registration

  1. Business Registration Service. Registered Customers will receive First Orion’s Business Registration Service for free. The Business Registration Service allows a Registered Customer to submit the numbers that it owns or has the right to use in order to improve First Orion’s analytics solution. Other Services offered by First Orion require Business Certification (see below) and are generally provided for a fee.
  2. Business Registration Information. To use the Business Registration Service offered by First Orion, Customers must Register. Only businesses (which includes sole proprietors and other entities such as valid charitable organizations and governmental entities) are eligible to Register. The Registration process is designed to satisfy us that you are a legitimate business and you must provide us with information regarding your business (business name, physical address, phone number, URL, DUNS number, EIN, and industry code), contact information (name, email address, and phone number), the business phone numbers being used, the call purpose, the call category applicable to the calls you are making and such other information as we may require. You must provide true, accurate, current, and complete information about the business as requested during Registration, and you must keep the information true, accurate, current, and complete after Registration for as long as you utilize any Service provided by First Orion. Our initial verification of the information submitted by you is done in an automated fashion. If we are unable to verify the information to satisfy our requirements using our automated processes, we may conduct a manual review. You can also ask that the verification be done manually. We make no commitment to the timeframe for completion of automated or manual verification. Until all required information has been reviewed and approved, your use of the Business Registration Service will be on a preliminary basis. If you breach these Terms, including, without limitation, all payment obligations, Customer will be strictly prohibited from Registering new businesses until the breach has been remedied in full. We may accept, reject or terminate your Registration in our sole discretion.
  3. Use of Registration Data. Call analytics. Once you have been Registered, we may offer you the opportunity in the Customer Portal to opt-in to provide your Registration data to other analytics engines. If you opt-in, we will provide your Registration data to analytics engines who may each verify and utilize that data for their call analytics and call protection services. These services may vary in scope to some degree from one analytics engine to another. You may receive a message from the analytics engines acknowledging receipt of the Registration Data and explaining additional processes, if any, related to the Registration. If an analytics engine requires you to agree to terms and conditions related to the use of your Registration Data, it is in your discretion whether to accept or reject such terms. You may opt-out of providing your Registration data, in which case data will no longer be provided to other analytic engines, but the data previously provided cannot be retrieved or deleted by First Orion.
  4. Other Services. We may also contact you via phone or email in order to offer assistance regarding your calling practices, to provide information about other services we offer, to offer support to you to improve your experience with First Orion, or to prompt you to update your Registration. We may also research the number of phone calls made by your business telephone numbers so that we can best help you in connection with our calling services. You may opt-out of our use of your telephone numbers for this purpose by logging into your account at portal.firstorion.com, editing your business and selecting the option for “opt out of outbound call volume tracking.”

2. Business Certification

  1. Certification. Certification is required in order to consume certain Services offered by First Orion. In order for you to go through First Orion’s Business Certification process, you may pay a one-time, non-refundable fee (which fee is inclusive of Taxes).
  2. Certification Information. To use any other Service offered by First Orion, you must satisfy our Business Certification process. This process is designed to ensure that you are operating, and will continue to operate, ethically when utilizing our Services. Business Certification is a deeper vetting of your business and business practices and we check supplemental data sources in addition to those utilized in the Business Registration process. You must provide true, accurate, current, and complete information about you as requested during the Business Certification process, and you must keep the information true, accurate, current, and complete after Certification for as long as you utilize the Services. Our initial verification of the information submitted by you or gathered by us from third parties for Business Certification is done in an automated fashion. If we are unable to verify the information to satisfy our requirements using our automated processes, you can ask that verification be done manually. We make no commitment to the timeframe for completion of automated or manual verification. Until you satisfy our Certification process, you will not be able to utilize our Services. If Customer breaches these Terms, including, without limitation, all payment obligations, your Business Certification will be revoked and we may suspend or terminate all, or any part, of the Services. We may accept, reject or terminate your Certification in our sole discretion.
  3. Use of Business Certification Data. Once you have been Certified, we will share the data collected by us on you with our Distribution Partners so that they are able to accept or reject a request for you to access their Distribution according to their requirements.

3. Telephone Number Vetting

  1. As part of the vetting process, a telephone call, which may be an automated prerecorded voice telephone call, will be made to the telephone numbers(s) you submit as part of the Registration process in order to verify the number(s). Submission of your phone number(s) as part of the Registration process is your express consent and authorization for First Orion and its Affiliates, employees, principals, and agents to call or text the phone number(s) provided, including using automated technology, including an auto dialer (or ATDS) and an artificial or prerecorded voice, at any time in order to verify business operations.
  2. You further represent that by submitting your phone number(s) as part of the Registration process you are authorized to either: (1) provide consent for the telephone number(s) you are providing to First Orion; or (2) convey consent from the party authorized to provide such consent. By providing your telephone number(s), you also confirm that such numbers are accurate. If you wish to revoke your consent to receiving an autodialed telephone call, you may remove the telephone number from Registration, you may utilize the automated key press-activated opt-out mechanism when receiving the call, or you may call 1-888-430-2948 to connect directly to the opt-out mechanism. If consent of a Registered number is revoked, the telephone number will be rejected.
  3. In connection with the vetting of your telephone numbers, you agree to indemnify, defend and hold harmless First Orion, its Affiliates, employees, principals and agents, from and against any damages, assessments, costs, fees, expenses, charges, penalties, fines, settlements, losses and other liabilities of any kind or nature, including reasonable attorneys’ fees and legal costs, arising from a claim from a third party or from a government actor arising under the Telephone Communications Protection Act of 1991 or any other outbound dialing law related to a telephone number you provided to First Orion that was provided without requisite authorization or that was inaccurate.

4. Keeping Your Data Current and Managing Your Phone Numbers

You acknowledge the need for initial and ongoing accuracy with respect to the Business Registration and Business Certification information provided to us including your ownership or right to use the calling party number(s) submitted for use with the Services. You represent and warrant that you are the owner or otherwise have the right to use the numbers that you are calling from (also referenced as the calling party or A number(s)) submitted to, and maintained with, First Orion for the Business Registration Service, Business Certification and any other Services acquired from us. Further, you will promptly advise First Orion in writing (which may include removal of the A number(s) from Business Registration or Business Certification with First Orion) when you no longer own or have the right to use any such A number. If you fail to satisfy these requirements, First Orion may suspend or terminate all, or any part, of the Services.