Transparency between your brand and your customers is vital, especially when they don’t answer your calls if they don’t see your name. Whether you are a local startup confirming your very first orders or a global enterprise managing millions of customer touchpoints, the challenge remains the same: How do you ensure your customers pick up the phone?
At First Orion, we have spent nearly two decades perfecting the answer. From our roots in North Little Rock to our global offices in Washington, London, and Dubai, and our expansion through Global Exchange, we have grown into a team of over 300 experts dedicated to one mission: protecting the connection between businesses and consumers.
Here are the reasons businesses trust us to power their most important conversations.
The Pioneer of Branded Calling
We did not just join the branded calling movement; we started it. Founded in 2008, our mission has always been “People First.” We were the ones who made “Scam Likely” a household phrase to protect consumers, and in 2017, we launched the industry’s first branded calling solution. When you work with us, you are working with the architects of the technology.
Direct, Deep-Rooted Carrier Relationships
You cannot brand a call without the network’s cooperation. First Orion’s technology is integrated directly into the network. We have spent years building deep partnerships with major Tier One carriers, ensuring your brand, logo, and call reason are delivered consistently to hundreds of millions of devices with unparalleled reliability.
A Solution for Every Interaction
First Orion’s solutions are proven to improve customer engagement, enhance security and transparency, and provide vital actionable insights.
- Business Number Registration: Make the essential first step to identity management. By vetting and registering your numbers across the carrier ecosystem, we establish your business as a verified entity, laying the groundwork for improved answer rates and consistent labeling across networks.
- INFORM® Branded Calling: Take control of your caller ID with up to 32 characters of customizable text. This allows you to display your brand name and a specific reason for calling on the customer’s screen.
- INFORM Branded Calling with Logo: Elevate brand recognition by adding your official corporate logo to the call display. This creates a premium, visually verified experience that stands out instantly.
- SENTRY® Call Blocking: Protect your brand from being “spoofed.” SENTRY uses digital certificates to verify your identity, stopping bad actors from impersonating your numbers before the call ever reaches your customers.
- ENRICH™ Branded Messaging: Extend your identity into the world of RCS messaging, providing a rich, interactive, and verified text experience for deeper customer engagement.
- AFFIRM® Number Monitoring: Gain total visibility into your number health. Through proactive monitoring and management, we give you a window into how your numbers appear on major carriers and alert you immediately if a legitimate number is flagged as “Spam” or “Scam.”
- Protect+ Risk Protection: Enhance your inbound contact performance. Through real-time multi-level risk detection, your inbound call traffic is protected, so only the good calls reach your agents.
Built to Scale: From Main Street to Wall Street
We are a valued partner to Fortune 500 companies, yet we remain committed to providing solutions to businesses of all sizes.
- For Enterprises: We offer advanced analytics, departmental branding, and seamless CRM integrations.
- For Small Businesses: We provide affordable options, including advanced analytics, that give you the same professional appearance as a global giant, leveling the playing field.
The Bottom Line
Choosing First Orion is not just about adding a logo to a phone screen. It is about choosing a partner with the mission, credentials, technology, and carrier connectivity to ensure your voice is heard.
Ready to reclaim your identity and bridge the trust gap with the pioneers in branded calling? Start here.
