These Service Specific Terms for AFFIRM® (“AFFIRM Terms”) govern Customer’s use of the Services described below and are in addition to and incorporate by reference the First Orion Terms of Service located at firstorion.com/legal#first-orion-terms-of-service (the “Terms”). Capitalized terms used but not defined in these AFFIRM Terms will have the respective meanings assigned to them in the Terms. If you do not agree to these AFFIRM Terms or any changes thereto, your sole remedy is to stop using the Services. Use of the Services after any changes shall constitute acceptance of the updated AFFIRM Terms.
1. Registration and Certification
Prior to using the AFFIRM Service, all Customers must have (i) completed the Registration process for the Customer’s telephone numbers from which AFFIRM validation calls will be made and (ii) passed the Business Registration and Business Certification processes. See the Service Specific Terms for Business Registration and Business Certification. Delays in the Registration and/or Certification process may occur in the event validation requires a manual review process.
2. Service Description
Using the AFFIRM Service, Customer will have the opportunity to monitor its registered telephone numbers (“TNs”) in order to understand how calls from those TNs are being displayed on mobile devices across the AT&T, T-Mobile, and Verizon carrier networks. Customer may place calls from its TNs to B numbers provided by First Orion (such calls being referred to herein as “validation calls”) in accordance with the requirements set forth in the Customer Portal.
3. Automation
For Customer’s utilizing First Orion’s automated AFFIRM testing:
- Customer must specify which TNs will be tested.
- Testing may include all registered TNs or a customer-selected subset.
- TNs may be added or removed from automated testing.
- Testing is performed once daily, Monday through Friday.
- Testing occurs between 8:00 a.m. and 8:00 p.m. Central Standard Time.
- Validation calls are placed at different times and to different First Orion B numbers.
- Automated testing is not available for Authenticated calls.
4. Reporting
Standard reports will be made available in the Customer Portal to allow Customer to see how the validation calls are being displayed. Customer will also receive a notification in the event that a validation call made using AFFIRM is tagged as spam or scam.
5. Data
Customer authorizes First Orion to use specific data regarding the validation calls for the purpose of compiling reporting information for Customer. In addition, First Orion may use aggregated and pseudonymized data related to the validation calls to improve the Services and for statistical purposes. First Orion will not provide data related to validation calls to any third parties or for any purpose other than as set forth herein.
6. Fees
Fees for AFFIRM are exclusive of taxes and will be payable in arrears based on the pricing in the applicable Order. For AFFIRM validation calls that are branded through the use of a Branded Calling Service, the fee for AFFIRM is in addition to the branded calling fee as set forth in the applicable Order.
7. Training
First Orion will make available reasonable education and training in order to facilitate Customer’s use of the Services which may be provided through online tutorials and/or instructions.
8. Support
Customer support will be available Monday – Friday from 8:00 a.m. – 5:00 p.m. Central Standard Time via Zendesk on the Customer Portal or at enterprisesupport@firstorion.com.