Spend less time
calling and more time
*Program Period: April 1st, 2020 until Sept. 30, 2020
Our INFORM programmable business Caller ID solution allows Essential Service Providers to customize their calling name, increasing the likelihood that critical calls are answered on the first try.
"In this unprecedented time, First Orion is here to help mission-critical calls get answered from hospitals, first responders, healthcare providers, and others because lives are at stake and time is of the essence."
A. Launching Wed, April 1st, First Orion is offering its programmable Caller ID enhancement service, "INFORM," for free. The program will run April 1 to Sept. 31, 2020 for qualifying Essential Service Providers, including hospitals, first responders, and healthcare providers. Once enrolled, businesses will be verified, and their correct business details will be applied to their calling number(s) to help ensure calls are identified properly as they make outbound calls.
A. During this time of crisis amid the COVID-19 pandemic, it is more important than ever to increase critical communications and ensure delivery. First Orion is stepping up to be part of the solution. Consumers are trained to not answer calls from unknown numbers, but our INFORM Call Enhancement solution encourages consumers to answer calls that would otherwise be ignored or go to voicemail. At this critical moment, calls from hospitals, first responders, healthcare providers and other essential businesses need to be identified and answered because lives are at stake and time is of the essence.
A. U.S. Essential Service Providers are eligible to receive our Call Enhancement solution, INFORM. These include hospitals, first responders, and healthcare providers.
A. Our INFORM programmable business caller ID solution enables businesses to correctly identify themselves to consumers when calling before they answer. This ensures critical calls are answered the first time - eliminating the phone tag cycle or important calls being missed entirely. Many organizations using our Call Enhancement solutions have experienced answer rates double.
A. The solution includes:
A. We are offering qualified businesses:
A. Caller ID solutions scrape the web and various databases to identify the caller, but the name is often displayed as gibberish to the consumer-- "Amr Hth", "Unknown," or "1-877-342-1111". Our programmable solution overrides traditional Caller ID and puts your organization in control of what appears on the customer’s phone when you call.
A. Today, INFORM works on nearly 80M US mobile devices. By the end of the Q2 2020, we expect it to be over 100M devices.
A. All businesses who sign up will receive a phone call from a First Orion employee. Qualified business service numbers will be vetted to ensure they are valid, and First Orion will monitor traffic from those numbers to ensure calls are legitimate.
A. Spoofing is when your phone number is displayed in the Caller ID even though it is not you making the phone call. Using INFORM does not increase or decrease the chances that your phone number may be spoofed. While First Orion deploys technologies with our Carrier partners to help detect spoofing activities and identifies those calls as Scam, not all spoofed calls can be identified.
A. No integration is required, and typically within hours of completing the onboarding process the organization's name will be properly displayed on each outbound call they make on nearly 80M U.S. mobile devices.
A. Business call volumes are spiking and contact centers are now relying heavily on call-back solutions to better connect with customers. However,