Video: Scam Call Victims Speak Out

When we ran a consumer survey for our we asked people about the types of scam calls they received. What we weren’t expecting was over 900 comments about the creative ways scammers have tried to steal from those they call. We compiled some of those responses to show you exactly how scammers try to bait their victims:

It’s not surprising that scammers continue to go to great lengths to keep business booming. The scam call industry isn’t just some random guy in a basement – it’s a billion-dollar crime enterprise. In previous years, we saw spikes in scam calls as scammers tried to reach as many people as possible. Now thanks to scam blocking apps and carrier services, they’re forced to focus on being more effective. As the scams continue to evolve, being scam-aware is essential.

This year in particular, we found that people were falling for scams related to COVID-19 the most. Scammers keep up with the trends too – and they love to prey on people’s fears and anxieties. As we enter 2021, First Orion expects to see more COVID-related scams, likely using contact tracing, vaccination, or insurance to frame their schemes. Be conscious whenever you answer an unknown number, and never give away personal information unless you can verify the source.

Christine Hegg, Senior Partnership Manager at First Orion, named to CRN's 2026 Women of the Channel list.
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the solution behind every trusted connection

From small businesses to global enterprises, First Orion helps you increase answer rates, verify identity, and build customer trust and transparency.

AFFIRM®

Reputation Monitoring

Benefits

  • Ensure Your Outbound Call Display Is Correct
  • Increase Your contact Rates
  • Increase agent productivity
  • Strengthen brand reputation

Monitor how your outbound calls appear and catch labeling errors fast.  

SENTRY®

Call
Blocking

Block bad actors from spoofing your numbers, protecting trust with your customers.

Benefits

  • Protect your brand reputation
  • Protect your customers from fraud
  • Prevents the need to waste time and money on fraud incident resolution
  • Increase customer retention and loyalty

PROTECT+

Risk Detection

Detect suspicious inbound call activity in real time with intelligent risk analysis.

Benefits

  • Detect incoming spam and scam
  • Protect your business from risky calls
  • Increase connection with good callers
  • Improve call agent experience