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Webinar: The Empowered Caller – How to Build Contact Center Success with Call Enhancement

By July 15, 2020 No Comments

Do Customers Pick Up When You Call?

There are two reasons customers don’t answer your calls: they don’t know who’s calling, or they don’t trust who’s on the other end.

 

When customers see that it’s a trusted business on the other end, answer rates increase; setting up call centers for success from “Hello!”

First Orion’s Call Enhancement solution helped drive real results for Globe Life Insurance. We Discuss:

  • How branding outgoing calls with your business name & logo can increase answer rates and sales
  • How to build customer loyalty and trust with enhanced calls
  • How Call Enhancement helps call center agents complete more actions and drive revenue

 

Presented by:

Matt Rateliff, VP Sales Enablement at First Orion

Chris Lindsey, Division VP, Marketing Information Systems at Globe Life Direct to Consumer