BusinessWebinars

Webinar: Customer Service, Reimagined with NGCX

By September 23, 2020 No Comments

Imagine this: You need to relay an important message to your customers by phone. A whopping 87% of them won’t answer if your call is unknown. Now what?

Connecting with your customers via phone is easier said than done, especially if your calls aren’t verified as safe.  You need the right tools to better connect with your consumers through boosted answer rates, more meaningful conversations, and complete service requests in a timely manner.

In our fireside chat with NGCX, VP of Sales Enablement Matt Rateliff chats about strategies your call center can use to build customer loyalty, what your peers are currently doing to elevate their customer service, and how to increase contact rates in a post-COVID environment. The future of customer service is here!

Key Takeaways

  • Learn more about branded calling and why it is the future of business calling
  • Learn how branded calling increases answer rates and makes calling customers easier
  • Examples of different industry verticals and how they’re using enhanced calling to reach their customers, resolve customer service inquiries, and build brand trust

Want to get started with ENGAGE®? Schedule a demo and get more info at firstorion.com/engage