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It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data - you may have heard something about it in recent news. In mid-July, First Orion, along with T-Mobile and other industry partners, completed the first-ever mobile proof-of-concept that combines Caller ID and Rich Call Data (RCD) due to the compliance...

Combat the Cookieless Future with Branded Phone Calls

Combat the Cookieless Future with Branded Phone Calls

The cookieless future is just around the corner, and it has marketers moving quickly to identify alternative methods for collecting third-party data. Early indicators show that marketers plan to shift back to the tried-and-true approach for collecting data – the phone...

Are You Prepared for a Cookieless Future?

Are You Prepared for a Cookieless Future?

Are you prepared for a Cookieless future? No, we are not talking about the sweet and delicious dessert you eat. We’re talking about the cookies you constantly must accept or deny every time you visit a website. Cookies track a consumer’s every move as they browse the...

First Orion is a Growjo Top 10K Company

First Orion is a Growjo Top 10K Company

First Orion is excited to be among some of the fastest-growing companies in the U.S. - and now we've got the badges to prove it. Growjo 10K Company Growjo, the leader in awarding growing B2B businesses, just announced the release of the Growjo 10K, a list of the...

How Contact Centers Can Prepare for STIR/SHAKEN 

How Contact Centers Can Prepare for STIR/SHAKEN 

Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers.  As a contact center, one main objective is to have calls...

What All Carriers Need to Know About STIR/SHAKEN

What All Carriers Need to Know About STIR/SHAKEN

The implementation deadline to have STIR/SHAKEN standards in place in the US is rapidly approaching, as in June 30, 2021. Maybe you’ve heard about this, maybe you’re just now learning… but whether you’re a carrier serving millions of subscribers or a small provider...