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It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

STIR/SHAKEN: The Ultimate Guide

STIR/SHAKEN: The Ultimate Guide

The STIR/SHAKEN deadline has passed. Here's your ultimate guide to STIR/SHAKEN - a one-stop-shop for all of our content around this important topic. Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What? Published August 19, 2021 Illegal robocalls ended on...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

Combat the Cookieless Future with Branded Phone Calls

Combat the Cookieless Future with Branded Phone Calls

The cookieless future is just around the corner, and it has marketers moving quickly to identify alternative methods for collecting third-party data. Early indicators show that marketers plan to shift back to the tried-and-true approach for collecting data – the phone...

Don’t Fall for Tax Day Scams

Don’t Fall for Tax Day Scams

Happy Tax Day! Or, if you didn't get the fat refund you were expecting and have to pay this year...our condolences. However your Tax Day is going, it's a great time to refresh yourself on tax scam and how to avoid it. Tax identity theft happens when someone uses your...

How Contact Centers Can Prepare for STIR/SHAKEN 

How Contact Centers Can Prepare for STIR/SHAKEN 

Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers.  As a contact center, one main objective is to have calls...

STIR/SHAKEN: What Your Contact Center Should Know

STIR/SHAKEN: What Your Contact Center Should Know

The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations. Enterprise calling...

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation Database (RMD) would be...

The FCC’s Record Fine – Here’s What to Know

The FCC’s Record Fine – Here’s What to Know

Last month, the FCC took a strong stance against robocalls, fining two Texas-based telemarketers $225 million for illegally spoofing automated sales phone calls (better known as robocalls) in 2019.  One Billion Robocalls and the FCC Record Fine So what's the big deal?...

Is Branded Calling the New Retail Reputation Standard?

Is Branded Calling the New Retail Reputation Standard?

Brand reputation matters and the COVID-19 pandemic has forever changed the landscape of consumer shopping behaviors. As brick-and-mortar stores adapted their practices for social distancing, consumers settled into a "new normal" of in-store pickup, curbside pickup,...