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Driving Connections: Food Delivery and Customer Service

Driving Connections: Food Delivery and Customer Service

As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According to our Food Delivery...

Who is “Scam Likely” (And why are they calling me)?

Who is “Scam Likely” (And why are they calling me)?

If you're a T-Mobile or a MetroPCS subscriber, chances are you've received one of these calls recently: "Scam Likely." This naming convention appears on incoming calls, rather than random numbers unknown to you. Seeing it pop up on the screen makes one hesitant to...

Scams from the Crypt: Cryptocurrency Scams

Scams from the Crypt: Cryptocurrency Scams

Ever heard of Cryptocurrency? Unless you’ve been living under a rock, it’s become one of the world’s hottest topics. Household names like Bitcoin have been around for a decade or so, while FTX and Coinbase are vying for your investment.   During the Super Bowl, fans...

Can You Hear Me Now? – What Customers Want from Mobile Providers

Can You Hear Me Now? – What Customers Want from Mobile Providers

For mobile providers, one of the main concerns is caring for customers, keeping them both satisfied and loyal. But how do you know how happy they are? You can’t just show up, yell “Surprise!” and expect them to welcome you with open arms and a well-built rapport (we...

Spooky Scams – October 2021 Scam Trends

Spooky Scams – October 2021 Scam Trends

You can run, but you can’t hide! Phone scammers continue to spook mobile phone subscribers. From vehicle warranty calls to phony calls from Amazon, here are the trending scams for October. October Scam Calls Vehicle Warranty Scams Vehicle warranty scams remain the...

It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...