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How Your Call Log ID Impacts Your Callback Rate

How Your Call Log ID Impacts Your Callback Rate

When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...

Building Brand Reputation: CNAM vs. INFORM

Building Brand Reputation: CNAM vs. INFORM

What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name?  Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your customers aren't...