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10 Call Center Best Practices to Remember in 2022

10 Call Center Best Practices to Remember in 2022

Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...

Beat the Summer Cheat: Watch Out for These Vacation Scam Trends

Beat the Summer Cheat: Watch Out for These Vacation Scam Trends

Oh, sweet summertime. The sun is out, oversized flamingo floaties are taking over the pools, and the snow cone shacks are open for business. Families and friends all over the U.S. are traveling to enjoy a quick getaway from the busyness of their everyday lives....