Business

First Orion is heading to the Customer Service Summit

By May 22, 2019 No Comments

Grab your sunglasses and send Scam Likely to voicemail – First Orion is heading to the Customer Service Summit in San Diego June 3-4 as a Platinum Sponsor!

Customer Service Summit (CSS) brings leaders together to drive customer service to the center of the business. With over 300 customer support and experience leaders under one roof, it’s a great opportunity for us to showcase our #1 Customer Service secret weapon: EngageTM.

The First Orion Engage solution was built for customer service calls. Engage allows companies to brand their outgoing calls and display rich media graphics, personalized for each customer, and even offers additional interactions other than answering the phone call. Banks can warn customers of potential fraud. Delivery services can alert consumers that they need more information. Rideshare drivers will never get sent to ignore again.

We’ll be on-site giving demos of Engage throughout the conference at Booth #19, but don’t miss your opportunity to see Engage in action on Day 1. CMO Scott Ballantyne will be conducting a Fireside Chat: “Getting Customers to Answer Their Phones Again: A Thing of the Future, Not of the Past,” moderated by Mari Smith. If your company makes a lot of calls, you’ll want to be there to learn how Engage can:

  • Help your customers know & trust that it’s your company calling (versus a scammer)
  • Foster important, timely conversations with your customers using branded, personalized or customized calling displays
  • Enhance the customer experience, improve efficiency, reduce costs of customer service and contact efforts

Of course, if you don’t have time to drop into our booth (or are miles away from the sun and fun of San Diego), you can learn more about Engage on our website. We even have a demo where you can customize the text and see how Engage might look with your products and services! We’re happy to chat any time about how Engage could help your business – contact us here.

Oh, and by the way – First Orion is a finalist for the Incite Customer Service Awards this year. Click here to vote for us until May 24th!

We hope to see you at this year’s Customer Service Summit, and can’t wait to show you the magic of Engage. Want to make sure you catch us? We’re happy to reserve a meeting with you! Shoot us an email to social at privacystar dot com.