When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what can brands do to win back this channel of communication? We’ll examine new technology that increases answered calls and builds customer trust with your brand, and showcase how this tech could help different companies connect with customers on a new level.
Craig Dunn, Cheif Revenue Officer at First Orion
Brian Cantor, Principal Analyst at CCW Digital