When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what…
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Do Customers Pick Up When You Call? There are two reasons customers don’t answer your calls: they don’t know who’s calling, or they don’t trust who’s on the other end….
Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times…