Imagine this: You need to relay an important message to your customers by phone. A whopping 87% of them won’t answer if your call is unknown. Now what? Connecting with…
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When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what…
Do Customers Pick Up When You Call? There are two reasons customers don’t answer your calls: they don’t know who’s calling, or they don’t trust who’s on the other end….
Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times…