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Do People Like Chatbots? Rethinking the Customer Experience

Do People Like Chatbots? Rethinking the Customer Experience

Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses compete with these...
Food for Thought – 2022 Food Delivery Report

Food for Thought – 2022 Food Delivery Report

Food for Thought – 2022 Food Delivery Report What’s Inside: In late 2021, we surveyed 5,000 U.S. residents about their experiences with calls from food delivery services to their mobile phones. They were asked about call activity, call type, brands they interact...