For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips. In fact, three in...
Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to driving a fantastic customer experience (and improving your insurance marketing efforts) is a good phone call. The Keys to...
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. Mobile delivery has become increasingly popular over the last two years (thanks to quarantine and isolation)....
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction? For some centers,...