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Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips. In fact, three in...
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to driving a fantastic customer experience (and improving your insurance marketing efforts) is a good phone call. The Keys to...
Hungry for Phone Calls: Communication Preferences for Food Delivery Drivers and Customers
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. Mobile delivery has become increasingly popular over the last two years (thanks to quarantine and isolation)....