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10 Call Center Best Practices to Remember in 2022

10 Call Center Best Practices to Remember in 2022

Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...
Clients See 498% ROI Increase Using INFORM

Clients See 498% ROI Increase Using INFORM

Watch the On-Demand Webinar: INFORM TEI Report   Interested in how INFORM can help your business? Fill out the form below and we’ll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work...
How Your Call Log ID Impacts Your Callback Rate

How Your Call Log ID Impacts Your Callback Rate

When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...