With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive pricing – there’s a different type of hurdle businesses should be aware of: the customer experience. The pandemic...
Businesses have enough to worry about without brand spoofing throwing a wrench in their strategy too. Since the inception of VoIP (Voice over Internet Protocol) technology, it has been pretty easy for bad actors to spoof or deliver false caller information to...
Businesses are always looking for fresh ways to market to their clients and increase their KPIs through new and better experiences. By now, you’ve probably heard of a total experience strategy. Enterprises are adopting this hot new trend to create a holistic approach...