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STIR/SHAKEN: What Your Contact Center Should Know

STIR/SHAKEN: What Your Contact Center Should Know

May 21, 2021 | Blog

The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations. Enterprise calling...
STIR/SHAKEN 101 for Contact Centers

STIR/SHAKEN 101 for Contact Centers

May 6, 2021 | Blog

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has announced they plan to penalize those not in compliance (or...