We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us (72 percent) want both messaging and voice options depending on the circumstances, according to...
People don’t like to answer calls from numbers they don’t recognize – call it the fear of the unknown. Still, when these calls go unanswered during uncertain times, the consequences could be more dangerous than the possibility of answering a scam...
Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem, according to a new study released today by First Orion, a leading...
